FAQ
What is your Return/Exchange Policy?
Returns or Exchanges:
You have 14 days from the day you received your items to review, and if necessary, return your purchase from Celebrity Leggings.
If the items were purchased at the retail location(Faneuil Hall Marketplace, Boston) they are eligible only for in-store exchange.
If the items were bought through the website your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS.
It is your responsibility to return the item(s) to Celebrity Leggings.
We do not accept returns or exchanges if:
1. The item(s) have been worn or washed
2. The item(s) have been altered
3. The item(s) are in any way defective from the original and salable condition
Please follow these instructions when completing a return or exchange:
1. Pack the unworn and unwashed items with email confirmation or original receipt - we cannot exchange or refund without
2. Please write in detail which items you want exchanged.
3. Contact us for mailing address
Refunds: Upon receiving your return, Celebrity Leggings will processes your return within 48 hours from receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed or altered items or for items that are Final Sale. Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases where we have made a shipping error.
A restocking fee of $3.00 per package is applied for all returned packages.
We always encourage our customers to contact us if you have any questions. Feel free to reach us any time at celebrityleggings@gmail.com.
INTERNATIONAL ORDERS.
Customers from the United Kingdom are responsible for VAT that is calculated when the items arrive in the country. We do not calculate the VAT upon shipping. Please check the rate before placing the order.
